物流／配送政策
Shipping & Delivery Policy
本地測試政策草案 · 正式營運前須由商戶確認商品、配送、保留期限及退貨安排。
Draft policies for local testing; merchant confirmation is required before commercial use.
1. 適用範圍Scope
本政策說明 Smart DT International Company Limited 的訂單配送、運費、交付及物流異常處理安排，並與用戶協議及退換貨政策一併閱讀。每張訂單的配送地點、方式、費用及預計時間，均須在付款前向您說明並確認；未經確認的配送服務或到貨日期不作承諾。目前網站仍為測試模式，測試訂單不會實際出貨，頁面上的測試運費 HK$0 不代表正式訂單一律免運費。
This policy describes order shipping, delivery charges, handover and delivery issue handling by Smart DT International Company Limited. Read it with our Terms of Service and Return and Refund Policy. The destination, delivery method, charges and estimated timing for each order must be explained and agreed before payment. Unconfirmed delivery services or arrival dates are not promised. The website currently remains in test mode: test orders are not dispatched, and a displayed test shipping charge of HK$0 does not mean that all live orders qualify for free delivery.
2. 配送地區及服務限制Destinations and service limitations
可配送地區以該訂單付款前公布或由客服書面確認的範圍為準。偏遠地區、離島、郵政信箱、受限制地址或跨境地點須先核實承運服務，並非所有地址均可配送。大型、易碎或含電池貨品可能需要特別包裝或運送方式；如不適合寄送至指定地點，我們會在接受付款前說明，並與您確認可行方案。
Delivery is available only to destinations published for the order or confirmed in writing by customer support before payment. Remote areas, outlying islands, PO boxes, restricted addresses and cross-border destinations require confirmation of carrier availability; delivery is not available to every address. Large, fragile or battery-containing goods may need special packaging or transport. If an item cannot be shipped to the requested destination, we will explain this before accepting payment and agree a suitable alternative with you.
3. 運費、附加費及免運優惠Delivery charges, surcharges and free shipping
運費按配送地點、貨品重量及體積、包裹數量和運送方式計算，並以港幣 HKD／HK$ 列明；適用的偏遠地區、特殊搬運或其他附加費須在付款前一併說明及獲得同意。免運費或其他運送優惠僅在明確公布適用條件時提供，沒有自動適用的包郵承諾。若我們因作業需要將同一訂單分批寄出，不會在未經您同意下追加運費。
Charges depend on the destination, weight and size of the goods, number of parcels and delivery method, and are stated in HKD / HK$. Any applicable remote-area, special-handling or other surcharge must also be explained and agreed before payment. Free shipping or other delivery promotions apply only where their conditions have been expressly published; there is no automatic entitlement to free shipping. If we split an order for operational reasons, we will not add delivery charges without your agreement.
4. 備貨、發貨及預計送達時間Processing, dispatch and estimated delivery
備貨時間與運輸時間分開計算。付款前，我們會按貨品供應情況、目的地及可用運送方式，確認預計發貨及送達安排；預訂、特別訂製或分批出貨須另行說明。工作天指星期一至星期五，不包括香港公眾假期；目的地假期亦可能影響派送。預計時間並非保證到貨日，除非我們已明確接受指定日期的交付承諾；我們仍會按約定或適用法律要求的合理時間履行訂單。
Processing time and transit time are separate. Before payment, we will confirm estimated dispatch and delivery arrangements based on availability, destination and the delivery services available. Pre-orders, special orders and split shipments will be explained separately. Business days mean Monday to Friday, excluding Hong Kong public holidays; holidays at the destination may also affect delivery. Estimates are not guaranteed arrival dates unless we have expressly agreed a delivery commitment for a specified date. Orders must nevertheless be fulfilled within the agreed time or a reasonable time required by applicable law.
5. 發貨通知及物流追蹤Dispatch information and tracking
交寄後，我們會透過訂單確認的聯絡方式提供發貨資訊；如該運送服務支援追蹤，亦會提供承運商及可用的運單號碼。追蹤紀錄可能在承運商首次掃描後才更新。您可憑訂單編號聯絡 tongkayi2034@outlook.com 查詢；如長時間沒有更新、顯示投遞異常或標示已送達但未收到，請聯絡我們協助向承運商跟進。
After dispatch, we will provide dispatch information through the contact method agreed for the order, including the carrier and available tracking number where the service supports tracking. Tracking may update only after the carrier's first scan. Contact tongkayi2034@outlook.com with your order number for assistance. If tracking stops updating, shows a delivery exception or says delivered when you have not received the parcel, contact us so that we can follow up with the carrier.
6. 收貨資料、改址及未能派送Address details, changes and unsuccessful delivery
請提供完整及準確的收貨人姓名、聯絡電話和地址，並安排收貨。需要改址或取消尚未發貨的訂單時，請盡快聯絡我們；交寄後能否更改取決於承運商的處理進度。如因您提供的資料錯誤或未按已約定安排收貨而需要再次派送，我們會先說明實際且合理的額外費用，經您確認後才安排。因我們或我們安排的承運商出錯而產生的重新派送費用，不會轉嫁給您。
Provide a complete and accurate recipient name, telephone number and address, and arrange to receive the goods. Contact us promptly to request an address change or cancellation before dispatch. Changes after dispatch depend on the carrier's progress. If incorrect details supplied by you or failure to receive goods under the agreed arrangements require another delivery attempt, we will explain the actual reasonable extra cost and obtain your agreement first. Redelivery costs arising from our error or an error by the carrier we arrange will not be passed on to you.
7. 延誤、缺貨及無法履約Delays, unavailable goods and inability to fulfil
惡劣天氣、交通中斷、海關查驗或其他物流事件可能造成延誤。如得知不能按已確認的安排交付，我們會盡快說明原因及更新預計時間，與您協商合適的繼續配送、替代安排或取消及退款。若無法供貨或不能在約定或合理時間內交付，會按適用情況及您的法定權利處理取消及應退的商品款和運費；不會僅以承運商延誤為由要求您無限期等待，亦不會未經同意更換商品。
Severe weather, transport disruption, customs checks or other logistics events may cause delays. If we learn that delivery cannot meet the confirmed arrangements, we will explain the reason and revised estimate promptly and discuss continued delivery, a suitable alternative, or cancellation and refund. If goods cannot be supplied or delivered within the agreed or a reasonable time, cancellation and any refund of item and delivery charges due will be handled according to the circumstances and your statutory rights. Carrier delays do not require you to wait indefinitely, and goods will not be substituted without your agreement.
8. 收貨檢查、損壞、遺失或錯件Inspection, damage, loss and incorrect items
收貨時請在可行情況下檢查包裝及商品；發現破損、短缺或錯件，請盡快提供訂單編號、情況說明及可取得的相片，並在合理可行情況下保留包裝以協助核查。相片、原包裝或即時簽收註記並非一律必須的索償條件，簽收亦不代表放棄對隱藏瑕疵的權利。我們會向承運商跟進，按核實結果、您的選擇及適用法律安排補寄、換貨或退款，不會要求您只向承運商索償而拒絕處理。
Where practicable, inspect the parcel and goods on receipt. Report damage, missing contents or incorrect items promptly with the order number, a description and any available photos, and retain packaging where reasonably possible to assist checks. Photos, original packaging or a note made at delivery are not universal conditions for a claim, and signing for a parcel does not waive rights concerning hidden defects. We will follow up with the carrier and arrange replacement, exchange or refund according to the findings, your choice and applicable law, rather than requiring you to pursue the carrier alone.
9. 跨境配送及進口費用Cross-border delivery and import charges
只有在付款前明確確認提供跨境配送時，以下安排才適用。目的地的進口限制、清關所需資料，以及可能涉及的關稅、稅項或代辦費及承擔方，會在確認訂單時說明；不能確定的費用會明確提示並提供查詢方法。不得以虛報品名或貨值方式清關。如貨品不適合進口或配送條件未能確認，應先與我們聯絡，不應直接付款。
This section applies only where cross-border delivery has been expressly confirmed before payment. Destination import restrictions, information needed for clearance, and any potential duties, taxes or handling charges and who bears them will be explained when confirming the order. Uncertain charges will be identified with information on how to check them. Goods must not be cleared using false descriptions or values. If an item cannot be imported or delivery conditions remain unconfirmed, contact us before making payment.
10. 退換貨、聯絡及政策更新Returns, contact and policy updates
退換貨及退款的申請方法、寄回運費和退款安排，請參閱本站退換貨政策。物流查詢請提供訂單編號，並聯絡 Smart DT International Company Limited：電郵 tongkayi2034@outlook.com，電話 +852 46596157；請勿提供完整付款卡資料或不必要的個人資料。本政策更新日期為 2026 年 10 月 16 日；之後的修訂不會追溯削減已確認訂單的約定或不可排除的消費者權利。
See our Return and Refund Policy for return requests, return postage and refund arrangements. For delivery enquiries, quote your order number and contact Smart DT International Company Limited at tongkayi2034@outlook.com or +852 46596157. Do not provide full payment card details or unnecessary personal information. This policy was updated on 16 October 2026. Later revisions will not retrospectively reduce agreed terms for confirmed orders or non-excludable consumer rights.